"As a provider of technology, Ameritel needs a carrier that can deliver quick response times to provisioning concerns as well as normal day to day issues. This also includes a stable network for our customers.
We put our stellar 27 year reputation behind the companies that we partner with; Voice Carrier, Avaya and other reputable companies. As with all of our business partners, we put Voice Carrier through many due diligence tests and they by far exceeded our carrier expectations."
Ameritel is a telecommunication solutions provider providing service throughout the US from the Caribbean to the Canadian border.
"If you are an end user, price is not the only thing you want to base your decision on. If a service provider can’t provide 99.999% up time without issues, that “cheap” price ends up costing you more in the long run. Some questions you need to ask yourself, are they able to “provision” (process) the order properly? If not, your telephone service may appear to work, but when your customers call to reach you, they may get a recording saying, “the number you are calling is no longer in service”. That could be a result of poor provisioning. Or your customer may call you and hear ringing, but it’s not ringing on your phone. Was your installation done properly?
Voice Carrier has the knowledge and talent to “provision” and install services properly the first time. They understand the difficult complications and quirks of SIP technology and provide excellent customer support, installing the services to specification. This includes implementing and testing prior to the customer install and the porting process. Extreme care is exercised to make sure everything is working properly and the QOS (Quality of Service) levels are proper and within industry tolerances.
We are extremely pleased with Voice Carrier’s support and service and would definitely recommend them to future clients."
“We wanted to make the move to a less expensive phone system that would work across all of our office locations. We really did our homework to make the transition from several systems and multiple carriers, and we made the switch to Voice Carrier with only a couple of minor glitches.”
Royal Baths Manufacturing Company has been producing quality bath products since 1969, and has five locations in Texas and Florida with more than 75 phones.
“A tremendous productivity booster that we really like is that we can call everyone in any of our locations using just a four-digit number. And, right now, I am doing a lot of traveling between our locations, so I have my landline forwarding calls to my cell phone. Best of all, now that we are concluding our relationships with our old carriers, we will be saving a lot of money with Voice Carrier.”
“Our previous VoIP provider charged us for every extension and dropped many calls. When we first heard of Voice Carrier, we were hesitant – why is it so much cheaper, we wondered? We decided to go ahead and make the change to Voice Carrier, and now we see the savings and we have not experienced one dropped call.”
Premier Auto Insurance is a full-service insurance provider.
“Voice Carrier’s call forwarding feature works great for us. If a customer is looking for me at our office, and I’m not here, the call transfers directly to my cell phone. Voice Carrier plays our advertising messages when a caller is on hold, which is priceless for us because it advertises our other businesses. Voice Carrier’s customer service is awesome, we get personal treatment every step of the way. Voice Carrier even has a Spanish-speaking service rep. I highly recommend Voice Carrier to any business.”
“Voice Carrier Office is an exceptional VoIP service with powerful capabilities that are easy to use and provide great flexibility to support our business operations. The Voice Carrier system sends an email with an attachment of your voicemail messages along with the extension number that it was left at. This is particularly important when customers are transferring from customer service to another extension, so we never lose track of a call.”
Eagle Electronics is a leading recycler in the retired electronic assets market and has a significant impact on today’s electronic recycling industry.
“Voice Carrier includes unlimited extensions, so you can use an office phone or soft phone on a PC or mobile device with unlimited activity per user, and even use the same extension at home. This unrestricted usage is a great feature for our salespeople – they can attend to customers at all hours on their cell phone without using their cell phone minutes. Features like call logs, e-fax and fax-to-email work great and help to ensure that we are providing the best customer service. I’m an IT professional, so I am familiar with all the VoIP services. Voice Carrier is saving us several hundreds of dollars per month over Vocalocity; the call quality is perfect, and Voice Carrier is simply a great service.”
“As a new business, reliable communications are essential to our success. Voice Carrier Office is a cost-effective, high-quality phone system with marvelous support when we need it.”
B Developer partners with small business owners to medium and large enterprises across the globe to provide on-demand business support services. By leveraging offshore facilities and talents, B Developer provides the highest possible offshoring ROI, with an emphasis on professionalism, trust, transparency and on demand business support.
“It is a big convenience when a customer can dial a local number and reach our employees directly wherever they are working in India or anywhere in the world. We primarily use Voice Carrier with soft phones; the call quality is excellent, and we can scale the phone service on demand as our requirements grow. It’s a big plus that we can resell Voice Carrier so we can deliver a turnkey customer support solution.”
“We were using a conventional on-premise PBX connected to a VoIP line, but wanted to use VoIP to enable our people to work in multiple locations to enable a virtual office work environment. We evaluated multiple VoiP vendors, and most offer a similar solution. Voice Carrier stood out by charging only for the number of lines, versus extensions, so we can configure multiple extensions for our business needs, rather than be restricted by the vendor’s pricing plan.”
Bower Web Solutions (http://www.bowerwebsolutions.com) offers web design, e-commerce, and custom web programming and Flash Animation services as well as providing web hosting services and computer training.
“Voice Carrier’s unlimited extensions capability and affordable VoIP phones enable us to put a business phone in our employees’ home offices, so they can work from home as needed. When customers call after business hours, they just think we’re working late. Voice Carrier has changed the way we do business because our employees can work at home and before and after hours to increase productivity and save the environment, and we do not have to pay for two lines, even though they’re just using one, in two different places.
“When Hurricane Irene hit, our office was out of power for six days, but we averted a major problem because we our employees could work from home, and our customers did not know that our office was closed.
“Voice Carrier’s quality and reliability are very good, and the pricing is great. Voice Carrier is our most exciting technology purchase in the last five years because the phone system has enabled us to change the way we do business.”
“With Voice Carrier, we are saving over 75% on our business phone bill. Voice Carrier’s people were easy to work with and very accommodating as we made the switch from our old VoIP provider. When needed I can easily work from home with a Voice Carrier phone and Email Fax service and my own VPN.
In a remote location that has Wi-Fi, using the Bria softphone application on my iPhone, I can make calls as though I’m in the office, and the find-me options work well wherever I am. I like to have the flexibility to make changes as needed. The user interface is a breeze for that. The call quality is excellent. I highly recommend Voice Carrier.”
“We have used 8x8 for years, but over time 8x8 kept dropping calls, there were problems with the lines, and echoes were driving me up the wall. It was old technology that was just getting worse. So, when we relocated to a new office location, I did some research and discovered Voice Carrier. I liked that Voice Carrier offers a 30-day trial and the sales rep really knew his business – how better to find out about the quality than to give it a try!”
Global Village Marketing offers global direct marketing services including mail/email lists, translation/localization, data processing, mail logistics, list management, database storage, list cleaning and direct marketing consulting.
“We connected our new phones, and my clients immediately told me the call quality was great – that it sounded like they were sitting in the same room with me. No dropped calls and great voice quality were much better than what I was used to. And Voice Carrier has exceptional support if I do have a problem. Voice Carrier recorded our voice attendant message and her voice is wonderful, which is an added benefit.
Voice Carrier’s low pricing with unlimited extensions is great. I highly recommend Voice Carrier.”
"We discovered that Voice Carrier was focused on delivering VoIP to smaller companies for a competitive price, which is ideal for Elmcore as a startup company in financial services.
We like that our business phones don’t have to be plugged into the wall In our office, everything is wireless, and phones are connected to a wireless adapter so we don’t have cables running everywhere and have the same convenience as using a cell phone.
Our employees in New York and Atlanta have PBX extensions and with the follow-me feature, calls come directly to their cell phones. The cost is comparable to conventional phone service, but we get Fax over Internet, voicemail-to-email and other great features. Voice Carrier is well worth the money."
"I had seen VoIP advertised as a way to save on long distance, but did not realize all the capabilities a state-of-the Internet phone service could provide. I called and spoke with about 12 different IP phone and service providers, asking what they could provide so we could support a satellite office in Florida, in order to transfer calls easily between us. Most answers were delivered by a minimally trained person reading a canned answer sheet that only marginally answered my questions. I lined them all up on a spreadsheet and compared services, features and cost. It was a real education on IP service and hosted PBX capability. Voice Carrier was clearly the best choice."
AEA Technology, Inc. is an advanced test equipment manufacturer that designs and manufactures a variety of hand-held RF test instruments and time domain reflectometers. AEA uses Voice Carrier for unified communications between its offices in Carlsbad, California and Lakeland, Florida.
"Voice Carrier’s top features are: The display -- the display screen has been extremely helpful in identifying callers and capturing any missed calls for use in making directory and feature entries. Call transfer -- customers transferred from our California office to our Florida office and back do not realize we are not in the same office, building or even state. Conferencing -- with me located in Florida, we can have conferences with any distributor or customer in the world as if we were all at the same conference table. Email with voice mails -- I can be traveling anywhere and get an email on my smart phone that someone left a voice mail on my office phone and play the voice mail attachment. I don't even have to remember to call back to the office and access the voice mail system.
It actually cost us less to replace our old phone system than it did to relocate the old system when we changed buildings a couple years ago. The fidelity of the speaker phone is so good, people can’t tell I am on a speaker phone. Voice Carrier solved our satellite office communications, added more features than we ever expected and reduced our phone bill. Voice Carrier has provided us with an outstanding upgrade in telecommunications."